Before Filing a Complaint

Before you get started: Please take a moment to look at the Jurisdiction and Confidentiality links in the sidebar. They’ll help you understand what kinds of issues we can help with. AZOCA may be able to assist you if a state administrator has treated you unfairly, you disagree with an administrative act of a state agency, department, board, or commission, or if you have disputes with local government agencies regarding public access laws. If the agency is not in our authority, or you have come to us prematurely in the administrative complaint process, then we cannot investigate the matter. However, we may discuss your options with you and guide you to the right place to file your complaint. Please be thorough in completing the form.

Question, Concern, or Complaint

Please fill out as much as you can and press Send below.

    Name:

    Email:

    Phone:

    Address:

    City/St/Zip:

    Agency name(s) that your issue is about:

    Question, Concern or Complaint:

    What resolution are you seeking from our agency?

    What steps have you taken to resolve the problem with the agency?

    *Note: Arizona laws require one to give the agency the opportunity to solve the problem before AZOCA is allowed to investigate. Mark the checkboxes below for actions you have taken so far. Please include names of people you have worked with and other offices you reported the complaint to.

    Wrote a complaint and sent it to the agency's email, fax, mail.

    Called the agency at telephone #.

    Spoke to agency member or management staff.

    Spoke to the agency's internal ombudsman office on (date).

    Appealed on (date).

    Please explain further resolution attempts or details if you wish:

    Please note the agency case number, license number, or another identifier with this agency if the agency has informed you of one. However, do not send us tax identification or social security numbers.

    Examples: VIN, ATLAS, EIN, Driver License #, DCE Person ID, AHCCCS number, court case #, etc. For DCS cases, if you know, please include the mother and children's names and birth dates.

    Confidentiality with the agency

    In most situation you are already known to the agency, and/or we must identify you as the complaintant to investigate the dispute with the agency. However, sometimes this is not the case. IF you need this complaint to be anonymous to the agency, then you must inform us of that request upfront. If you do require confidentiality, we may not be able to help resolve your complaint, but we may discuss it with you.

    Information Release Forms Are Required for Certain Agencies

    Please Note: At least six state offices (AHCCCS, the Department of Revenue, DES Child Support, or DES Nutrition Assistance, DES DDD, and DES Vocational Rehabilitation) are subject to specific laws requiring that they obtain information release forms from the complainant before the agency may share detailed information with us. Not all interactions require an information release form. Should a form be needed for your case, we will provide it.