How the Ombudsman can help you with a complaint<\/h1><\/span><\/div><\/div><\/div>When appropriate, you can File A Complaint from our online form<\/a>.\u00a0Read on below.<\/h3>\nThe following information is a guide to how best to proceed if you feel you have been treated unfairly by a state administrator, or if you find yourself in a disagreement or dispute with a state agency, department, board or commission, or if you have disputes with local government agencies regarding public access laws.<\/p>\n<\/div>
<\/div><\/div><\/div><\/div><\/div>![\"\"](\"https:\/\/www.azoca.gov\/staging\/7968\/wp-content\/uploads\/filing-a-complaint-123.png\")
<\/p>\n<\/div>
<\/div><\/div><\/div><\/div><\/div>![\"complaint-step-1\"](\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%2790%27%20height%3D%27102%27%20viewBox%3D%270%200%2090%20102%27%3E%3Crect%20width%3D%2790%27%20height%3D%27102%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\")
<\/p>\n
Try to resolve it at the agency, take notes, and make copies<\/h2>\nFollow these best practice recommendations for more positive results:<\/h3>\n\n- Be pleasant and decent. Treat workers with respect and courtesy. Act in accordance with the Golden Rule to \u201ctreat others as you wish to be treated.\u201d<\/li>\n
- Be patient. Research takes time. Workers must juggle many tasks and time demands.<\/li>\n
- Be persistent. Give workers a reasonable amount of time, and then check back.<\/li>\n
- Prepare. Gather data and material to explain and exhibit the situation logically.<\/li>\n
- Outline or summarize your main points.<\/li>\n
- Read what agencies send you and be mindful of directions and deadlines.<\/li>\n
- Elevate to the supervisor and then the internal agency ombudsman if the front-line people do not understand you.<\/li>\n
- Every state-level government agency is required to have an internal ombudsman, pursuant to A.R.S. \u00a741-1006 and A.A.C. \u201cRule\u201d R1-1-212.<\/li>\n
- The agency\u2019s internal ombudsman is required to respond to communications within five business days.<\/li>\n
- An oral complaint might be quick to solve a problem, but if it does not yield results, then file a written complaint. Spend time explaining yourself. Be professional. Cite exhibits when possible. A written complaint allows for a more thoughtful, reasoned approach AND gives you the benefit of evidence that an oral complaint does not.<\/li>\n
- Exercise your appeal rights and be mindful of time deadlines.<\/li>\n
- Always save a copy of correspondence and all relevant records!<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div>
![\"complaint-step-2\"](\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27104%27%20height%3D%27102%27%20viewBox%3D%270%200%20104%20102%27%3E%3Crect%20width%3D%27104%27%20height%3D%27102%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\")
<\/p>\n
Check Jurisdiction<\/h2>\nCheck that your dispute is something we can help with.<\/h3>\nWe CAN examine:<\/h2>\n\n- Administrative acts of most state agencies<\/a><\/li>\n
- Public record concerns<\/a> involving the state, counties, cities, towns, school districts, political subdivisions, or special taxing districts and any branch, department, board, bureau, commission, council, or committee thereof.<\/li>\n
- Open meeting concerns<\/a> involving the state, counties, cities, towns, school districts, political subdivisions, or special taxing districts and any branch, department, board, bureau, commission, council, or committee thereof.”<\/li>\n<\/ul>\n
We CANNOT<\/em> examine:<\/h2>\n\n- Federal Agencies<\/li>\n
- Cities, counties, school districts, or special districts (except in the case of public access)<\/li>\n
- The judicial branch (including attorneys, judges and other court officials)<\/li>\n
- Elected officials at any level of government<\/li>\n
- Colleges and universities<\/li>\n
- Homeowner Associations (HOAs)<\/li>\n
- Private parties, Nonprofits, Companies\/corporations<\/li>\n
- Long-term care facilities<\/li>\n<\/ul>\n
Other Limitations<\/h3>\n
When we would otherwise have jurisdiction we do not review complaints in the following situations<\/p>\n
\n- We cannot follow up on complaints from third party persons. This means a neighbor, a brother, or a concerned citizen cannot file a complaint on behalf of the person being effected by the problem without a power of attorney.<\/li>\n
- We cannot take complaints from, or on behalf of, Arizona Department of Corrections prisoners.<\/li>\n
- We do not look in to untimely complaints, where an unreasonable amount of time has passed since the issue at hand.<\/li>\n
- The law [A.R.S. \u00a7\u00a7 41-1376(A)(5) and 41-1377(C)(1) and A.A.C. R2-16-301] requires the public to work with the original agency first to ensure that all reasonable agency alternatives are exhausted before the Ombudsman-Citizens\u2019 Aide may investigate.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
![\"complaint-step-3\"](\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27108%27%20height%3D%27102%27%20viewBox%3D%270%200%20108%20102%27%3E%3Crect%20width%3D%27108%27%20height%3D%27102%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\")
<\/p>\n
Contact us.<\/h2>\nComplain to the Ombudsman Office<\/h3>\n
Please contact our office and describe your problem. You may use our electronic complaint form, but it is not required.<\/p>\n
The Arizona Ombudsman office will listen to your complaint.<\/span><\/h2>\nAiding Citizens:\u00a0 How We Help<\/h3>\n
The Arizona Ombudsman-Citizens\u2019 Aide office provides a unique service because we offer objectivity to citizens who complain when they think Arizona government has treated them unfairly.\u00a0 The first thing our investigators do is listen to the person’s complaint.\u00a0 For some people, this is the first time they feel that anyone in government actually hears them.\u00a0 Then we determine the nature of the dispute and respond in the most appropriate way to resolve the issue.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-198","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/comments?post=198"}],"version-history":[{"count":6,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/198\/revisions"}],"predecessor-version":[{"id":10052,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/198\/revisions\/10052"}],"wp:attachment":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/media?parent=198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
When appropriate, you can File A Complaint from our online form<\/a>.\u00a0Read on below.<\/h3>\nThe following information is a guide to how best to proceed if you feel you have been treated unfairly by a state administrator, or if you find yourself in a disagreement or dispute with a state agency, department, board or commission, or if you have disputes with local government agencies regarding public access laws.<\/p>\n<\/div>
<\/div><\/div><\/div><\/div><\/div><\/p>\n<\/div>
<\/div><\/div><\/div><\/div><\/div><\/p>\n
Try to resolve it at the agency, take notes, and make copies<\/h2>\nFollow these best practice recommendations for more positive results:<\/h3>\n\n- Be pleasant and decent. Treat workers with respect and courtesy. Act in accordance with the Golden Rule to \u201ctreat others as you wish to be treated.\u201d<\/li>\n
- Be patient. Research takes time. Workers must juggle many tasks and time demands.<\/li>\n
- Be persistent. Give workers a reasonable amount of time, and then check back.<\/li>\n
- Prepare. Gather data and material to explain and exhibit the situation logically.<\/li>\n
- Outline or summarize your main points.<\/li>\n
- Read what agencies send you and be mindful of directions and deadlines.<\/li>\n
- Elevate to the supervisor and then the internal agency ombudsman if the front-line people do not understand you.<\/li>\n
- Every state-level government agency is required to have an internal ombudsman, pursuant to A.R.S. \u00a741-1006 and A.A.C. \u201cRule\u201d R1-1-212.<\/li>\n
- The agency\u2019s internal ombudsman is required to respond to communications within five business days.<\/li>\n
- An oral complaint might be quick to solve a problem, but if it does not yield results, then file a written complaint. Spend time explaining yourself. Be professional. Cite exhibits when possible. A written complaint allows for a more thoughtful, reasoned approach AND gives you the benefit of evidence that an oral complaint does not.<\/li>\n
- Exercise your appeal rights and be mindful of time deadlines.<\/li>\n
- Always save a copy of correspondence and all relevant records!<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div>
<\/p>\n
Check Jurisdiction<\/h2>\nCheck that your dispute is something we can help with.<\/h3>\nWe CAN examine:<\/h2>\n\n- Administrative acts of most state agencies<\/a><\/li>\n
- Public record concerns<\/a> involving the state, counties, cities, towns, school districts, political subdivisions, or special taxing districts and any branch, department, board, bureau, commission, council, or committee thereof.<\/li>\n
- Open meeting concerns<\/a> involving the state, counties, cities, towns, school districts, political subdivisions, or special taxing districts and any branch, department, board, bureau, commission, council, or committee thereof.”<\/li>\n<\/ul>\n
We CANNOT<\/em> examine:<\/h2>\n\n- Federal Agencies<\/li>\n
- Cities, counties, school districts, or special districts (except in the case of public access)<\/li>\n
- The judicial branch (including attorneys, judges and other court officials)<\/li>\n
- Elected officials at any level of government<\/li>\n
- Colleges and universities<\/li>\n
- Homeowner Associations (HOAs)<\/li>\n
- Private parties, Nonprofits, Companies\/corporations<\/li>\n
- Long-term care facilities<\/li>\n<\/ul>\n
Other Limitations<\/h3>\n
When we would otherwise have jurisdiction we do not review complaints in the following situations<\/p>\n
\n- We cannot follow up on complaints from third party persons. This means a neighbor, a brother, or a concerned citizen cannot file a complaint on behalf of the person being effected by the problem without a power of attorney.<\/li>\n
- We cannot take complaints from, or on behalf of, Arizona Department of Corrections prisoners.<\/li>\n
- We do not look in to untimely complaints, where an unreasonable amount of time has passed since the issue at hand.<\/li>\n
- The law [A.R.S. \u00a7\u00a7 41-1376(A)(5) and 41-1377(C)(1) and A.A.C. R2-16-301] requires the public to work with the original agency first to ensure that all reasonable agency alternatives are exhausted before the Ombudsman-Citizens\u2019 Aide may investigate.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
<\/p>\n
Contact us.<\/h2>\nComplain to the Ombudsman Office<\/h3>\n
Please contact our office and describe your problem. You may use our electronic complaint form, but it is not required.<\/p>\n
The Arizona Ombudsman office will listen to your complaint.<\/span><\/h2>\nAiding Citizens:\u00a0 How We Help<\/h3>\n
The Arizona Ombudsman-Citizens\u2019 Aide office provides a unique service because we offer objectivity to citizens who complain when they think Arizona government has treated them unfairly.\u00a0 The first thing our investigators do is listen to the person’s complaint.\u00a0 For some people, this is the first time they feel that anyone in government actually hears them.\u00a0 Then we determine the nature of the dispute and respond in the most appropriate way to resolve the issue.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-198","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/comments?post=198"}],"version-history":[{"count":6,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/198\/revisions"}],"predecessor-version":[{"id":10052,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/198\/revisions\/10052"}],"wp:attachment":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/media?parent=198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/p>\n<\/div>
![\"complaint-step-1\"](\"https:\/\/www.azoca.gov\/staging\/7968\/wp-content\/uploads\/complaint-step-1-e1413082533715.png\")
Try to resolve it at the agency, take notes, and make copies<\/h2>\nFollow these best practice recommendations for more positive results:<\/h3>\n\n- Be pleasant and decent. Treat workers with respect and courtesy. Act in accordance with the Golden Rule to \u201ctreat others as you wish to be treated.\u201d<\/li>\n
- Be patient. Research takes time. Workers must juggle many tasks and time demands.<\/li>\n
- Be persistent. Give workers a reasonable amount of time, and then check back.<\/li>\n
- Prepare. Gather data and material to explain and exhibit the situation logically.<\/li>\n
- Outline or summarize your main points.<\/li>\n
- Read what agencies send you and be mindful of directions and deadlines.<\/li>\n
- Elevate to the supervisor and then the internal agency ombudsman if the front-line people do not understand you.<\/li>\n
- Every state-level government agency is required to have an internal ombudsman, pursuant to A.R.S. \u00a741-1006 and A.A.C. \u201cRule\u201d R1-1-212.<\/li>\n
- The agency\u2019s internal ombudsman is required to respond to communications within five business days.<\/li>\n
- An oral complaint might be quick to solve a problem, but if it does not yield results, then file a written complaint. Spend time explaining yourself. Be professional. Cite exhibits when possible. A written complaint allows for a more thoughtful, reasoned approach AND gives you the benefit of evidence that an oral complaint does not.<\/li>\n
- Exercise your appeal rights and be mindful of time deadlines.<\/li>\n
- Always save a copy of correspondence and all relevant records!<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div>
<\/p>\n
Check Jurisdiction<\/h2>\nCheck that your dispute is something we can help with.<\/h3>\nWe CAN examine:<\/h2>\n\n- Administrative acts of most state agencies<\/a><\/li>\n
- Public record concerns<\/a> involving the state, counties, cities, towns, school districts, political subdivisions, or special taxing districts and any branch, department, board, bureau, commission, council, or committee thereof.<\/li>\n
- Open meeting concerns<\/a> involving the state, counties, cities, towns, school districts, political subdivisions, or special taxing districts and any branch, department, board, bureau, commission, council, or committee thereof.”<\/li>\n<\/ul>\n
We CANNOT<\/em> examine:<\/h2>\n\n- Federal Agencies<\/li>\n
- Cities, counties, school districts, or special districts (except in the case of public access)<\/li>\n
- The judicial branch (including attorneys, judges and other court officials)<\/li>\n
- Elected officials at any level of government<\/li>\n
- Colleges and universities<\/li>\n
- Homeowner Associations (HOAs)<\/li>\n
- Private parties, Nonprofits, Companies\/corporations<\/li>\n
- Long-term care facilities<\/li>\n<\/ul>\n
Other Limitations<\/h3>\n
When we would otherwise have jurisdiction we do not review complaints in the following situations<\/p>\n
\n- We cannot follow up on complaints from third party persons. This means a neighbor, a brother, or a concerned citizen cannot file a complaint on behalf of the person being effected by the problem without a power of attorney.<\/li>\n
- We cannot take complaints from, or on behalf of, Arizona Department of Corrections prisoners.<\/li>\n
- We do not look in to untimely complaints, where an unreasonable amount of time has passed since the issue at hand.<\/li>\n
- The law [A.R.S. \u00a7\u00a7 41-1376(A)(5) and 41-1377(C)(1) and A.A.C. R2-16-301] requires the public to work with the original agency first to ensure that all reasonable agency alternatives are exhausted before the Ombudsman-Citizens\u2019 Aide may investigate.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
<\/p>\n
Contact us.<\/h2>\nComplain to the Ombudsman Office<\/h3>\n
Please contact our office and describe your problem. You may use our electronic complaint form, but it is not required.<\/p>\n
The Arizona Ombudsman office will listen to your complaint.<\/span><\/h2>\nAiding Citizens:\u00a0 How We Help<\/h3>\n
The Arizona Ombudsman-Citizens\u2019 Aide office provides a unique service because we offer objectivity to citizens who complain when they think Arizona government has treated them unfairly.\u00a0 The first thing our investigators do is listen to the person’s complaint.\u00a0 For some people, this is the first time they feel that anyone in government actually hears them.\u00a0 Then we determine the nature of the dispute and respond in the most appropriate way to resolve the issue.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-198","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/comments?post=198"}],"version-history":[{"count":6,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/198\/revisions"}],"predecessor-version":[{"id":10052,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/198\/revisions\/10052"}],"wp:attachment":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/media?parent=198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- \n
- Be pleasant and decent. Treat workers with respect and courtesy. Act in accordance with the Golden Rule to \u201ctreat others as you wish to be treated.\u201d<\/li>\n
- Be patient. Research takes time. Workers must juggle many tasks and time demands.<\/li>\n
- Be persistent. Give workers a reasonable amount of time, and then check back.<\/li>\n
- Prepare. Gather data and material to explain and exhibit the situation logically.<\/li>\n
- Outline or summarize your main points.<\/li>\n
- Read what agencies send you and be mindful of directions and deadlines.<\/li>\n
- Elevate to the supervisor and then the internal agency ombudsman if the front-line people do not understand you.<\/li>\n
- Every state-level government agency is required to have an internal ombudsman, pursuant to A.R.S. \u00a741-1006 and A.A.C. \u201cRule\u201d R1-1-212.<\/li>\n
- The agency\u2019s internal ombudsman is required to respond to communications within five business days.<\/li>\n
- An oral complaint might be quick to solve a problem, but if it does not yield results, then file a written complaint. Spend time explaining yourself. Be professional. Cite exhibits when possible. A written complaint allows for a more thoughtful, reasoned approach AND gives you the benefit of evidence that an oral complaint does not.<\/li>\n
- Exercise your appeal rights and be mindful of time deadlines.<\/li>\n
- Always save a copy of correspondence and all relevant records!<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div>
Check Jurisdiction<\/h2>\n
Check that your dispute is something we can help with.<\/h3>\n
We CAN examine:<\/h2>\n
- \n
- Administrative acts of most state agencies<\/a><\/li>\n
- Public record concerns<\/a> involving the state, counties, cities, towns, school districts, political subdivisions, or special taxing districts and any branch, department, board, bureau, commission, council, or committee thereof.<\/li>\n
- Open meeting concerns<\/a> involving the state, counties, cities, towns, school districts, political subdivisions, or special taxing districts and any branch, department, board, bureau, commission, council, or committee thereof.”<\/li>\n<\/ul>\n
We CANNOT<\/em> examine:<\/h2>\n
- \n
- Federal Agencies<\/li>\n
- Cities, counties, school districts, or special districts (except in the case of public access)<\/li>\n
- The judicial branch (including attorneys, judges and other court officials)<\/li>\n
- Elected officials at any level of government<\/li>\n
- Colleges and universities<\/li>\n
- Homeowner Associations (HOAs)<\/li>\n
- Private parties, Nonprofits, Companies\/corporations<\/li>\n
- Long-term care facilities<\/li>\n<\/ul>\n
Other Limitations<\/h3>\n
When we would otherwise have jurisdiction we do not review complaints in the following situations<\/p>\n
- \n
- We cannot follow up on complaints from third party persons. This means a neighbor, a brother, or a concerned citizen cannot file a complaint on behalf of the person being effected by the problem without a power of attorney.<\/li>\n
- We cannot take complaints from, or on behalf of, Arizona Department of Corrections prisoners.<\/li>\n
- We do not look in to untimely complaints, where an unreasonable amount of time has passed since the issue at hand.<\/li>\n
- The law [A.R.S. \u00a7\u00a7 41-1376(A)(5) and 41-1377(C)(1) and A.A.C. R2-16-301] requires the public to work with the original agency first to ensure that all reasonable agency alternatives are exhausted before the Ombudsman-Citizens\u2019 Aide may investigate.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
Contact us.<\/h2>\n
Complain to the Ombudsman Office<\/h3>\n
Please contact our office and describe your problem. You may use our electronic complaint form, but it is not required.<\/p>\n
The Arizona Ombudsman office will listen to your complaint.<\/span><\/h2>\n
Aiding Citizens:\u00a0 How We Help<\/h3>\n
The Arizona Ombudsman-Citizens\u2019 Aide office provides a unique service because we offer objectivity to citizens who complain when they think Arizona government has treated them unfairly.\u00a0 The first thing our investigators do is listen to the person’s complaint.\u00a0 For some people, this is the first time they feel that anyone in government actually hears them.\u00a0 Then we determine the nature of the dispute and respond in the most appropriate way to resolve the issue.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-198","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/comments?post=198"}],"version-history":[{"count":6,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/198\/revisions"}],"predecessor-version":[{"id":10052,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/198\/revisions\/10052"}],"wp:attachment":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/media?parent=198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- Public record concerns<\/a> involving the state, counties, cities, towns, school districts, political subdivisions, or special taxing districts and any branch, department, board, bureau, commission, council, or committee thereof.<\/li>\n
- Administrative acts of most state agencies<\/a><\/li>\n
![\"complaint-step-2\"](\"https:\/\/www.azoca.gov\/staging\/7968\/wp-content\/uploads\/complaint-step-2-e1413082580642.png\")
<\/p>\n![\"complaint-step-3\"](\"https:\/\/www.azoca.gov\/staging\/7968\/wp-content\/uploads\/complaint-step-3-e1413082617354.png\")
<\/p>\n