{"id":678,"date":"2014-08-25T16:54:47","date_gmt":"2014-08-25T16:54:47","guid":{"rendered":"http:\/\/www.remedy5.com\/azo\/?page_id=678"},"modified":"2025-05-28T16:34:00","modified_gmt":"2025-05-28T16:34:00","slug":"des","status":"publish","type":"page","link":"https:\/\/www.azoca.gov\/staging\/7968\/faqs\/des\/","title":{"rendered":"FAQs &#8211; Department of Economic Security (DES)"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling webLinks\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-overflow:visible;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-flex-start fusion-column-no-min-height\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:var(--awb-color5);\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;text-transform:capitalize;--fontSize:44;line-height:1.2;\">Department of Economic Security<\/h1><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:var(--awb-color5);\"><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;text-transform:capitalize;--fontSize:32;line-height:1.3;\">Frequent Referrals<\/h2><\/div><div class=\"fusion-text fusion-text-1\"><h3>DES Benefits<\/h3>\n<ul>\n<li><a href=\"https:\/\/www.healthearizonaplus.gov\" target=\"_blank\" rel=\"noopener\">DES<\/a> &#8211; Apply for DES benefits including <strong>Nutrition Assistance<\/strong> <strong>(NA)<\/strong> (formerly known as food stamps), <strong>Medical Assistance (MA)<\/strong>, and <strong>Cash<\/strong> <strong>Assistance (CA)<\/strong><\/li>\n<li><a href=\"https:\/\/www.healthearizonaplus.gov\/\" target=\"_blank\" rel=\"noopener\">DES<\/a> &#8211; To check the status of your application or to report a change<\/li>\n<li><a href=\"https:\/\/www.healthcare.gov\/\" target=\"_blank\" rel=\"noopener\">Health Insurance Marketplace<\/a> &#8211; Apply for subsidized healthcare<\/li>\n<li><strong>Fidelity Information Service (FIS)<\/strong> to request a replacement <strong>Electronic Benefit Transfer (EBT)<\/strong> card, call 1 (888) 997-9333<\/li>\n<li><strong>Fraud<\/strong> &#8211; Report Benefits Fraud 1 (800) 251-2436<\/li>\n<\/ul>\n<h3>DES Client Advocates and Ombudsmen<\/h3>\n<ul>\n<li>Client Advocate \u2013 Division of Aging &amp; Adult Services (DAAS) Client Advocate (602) 542-6572<\/li>\n<li>Ombudsman \u2013 State Long Term Care Ombudsman (602) 542-6454<u><br \/>\n<\/u><\/li>\n<li>Client Advocate &#8211; (Family Assistance Administration\/ benefit eligibility) (602) 542-8201<\/li>\n<li>Customer Service &#8211; Division of Child Support Services (DCSS) (602) 771-8000<\/li>\n<li>Client Advocate &#8211; Division of Child Support Services (DCSS) (602) 771-8190<\/li>\n<li>Client Advocate &#8211; Unemployment Insurance (UI) (602) 542-5954 Email: <a href=\"mailto:UIAClientAdvocate@azdes.gov\">UIAClientAdvocate@azdes.gov<br \/>\n<\/a><\/li>\n<li>Client Advocate &#8211; Child Care Administration (CCA) (602) 542-4248<\/li>\n<li>Client Advocate &#8211; Employment Administration (602) 542-2460<\/li>\n<li>Ombudsman &#8211; Rehabilitation Services (602) 542-3792<\/li>\n<li>Client Advocate &#8211; Developmental Disabilities (602) 364-1560 <a href=\"mailto:RKautz@azdes.gov\">RKautz@azdes.gov<\/a><\/li>\n<li>Ombudsman &#8211; Ombudsman for all DES programs (602) 364-2860 <a href=\"mailto:ombudsman@azdes.gov\">Ombudsman@azdes.gov<\/a><\/li>\n<\/ul>\n<h3>Non-State Assistance<\/h3>\n<ul>\n<li><a href=\"https:\/\/www.azahcccs.gov\/community\/Downloads\/resources\/IDEAS_FOR_HELPING_FAMILIES.pdf\" target=\"_blank\" rel=\"noopener\">AHCCCS Alternatives<\/a> &#8211; Healthcare options<\/li>\n<li><a href=\"https:\/\/211arizona.org\/\" target=\"_blank\" rel=\"noopener\">Community Information and Referral Services<\/a> &#8211; Find resources in your area (call 211)<\/li>\n<li><a href=\"https:\/\/azcaa.org\/publications\/peoples-info-guide\/\" target=\"_blank\" rel=\"noopener\">Arizona Community Action Association<\/a> &#8211; Information guides on various resources<\/li>\n<\/ul>\n<\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:24px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;text-transform:capitalize;--fontSize:32;line-height:1.3;\">Frequently Asked Questions<\/h2><\/div><div class=\"fusion-text fusion-text-2\"><h3>How can I find out what services are available through DES?<\/h3>\n<p>You can click <a href=\"https:\/\/des.az.gov\/services\">here<\/a>, to find all of the benefits DES offers.<\/p>\n<h3>How do I apply for Nutrition Assistance?<\/h3>\n<p>You can apply at the <a href=\"https:\/\/www.healthearizonaplus.gov\" target=\"_blank\" rel=\"noopener\">DES HealthEArizonaPlus<\/a> website. You may also submit a paper application. A paper application may be requested from any Family Assistance Administration (FAA) local office, by phone, or by mail. The application must be returned to an FAA office.<\/p>\n<h3>How do I find the closest office to my home?<\/h3>\n<p>You can use the <a href=\"https:\/\/app.azdes.gov\/faa\/ziploc.asp\" target=\"_blank\" rel=\"noopener\">DES Office Locator<\/a> page. You may also call the Customer Support Center for HEAplus line at 855-HEA-plus or 855-432-7587 to locate an office near you.<\/p>\n<h3>How do I apply for medical\/financial assistance?<\/h3>\n<p>You can apply at the <a href=\"https:\/\/www.healthearizonaplus.gov\" target=\"_blank\" rel=\"noopener\">DES HealthEArizonaPlus<\/a> website. You may also submit a paper application. A paper application may be requested from any Family Assistance Administration (FAA) local office, by phone, or by mail. The application must be returned to an FAA office.<\/p>\n<h3>What do I need to bring to my initial interview for myself and family members?<\/h3>\n<ol>\n<li>Identification<\/li>\n<li>Social Security numbers<\/li>\n<li>Birth Certificates<\/li>\n<li>Alien registration card<\/li>\n<li>Name, address, and phone number of landlord or neighbor<\/li>\n<li>Proof of any money your household received from any source in the last 30 days<\/li>\n<li>Registration and titles for all vehicles (if you own them)<\/li>\n<li>Bank or credit union (savings and\/or checking account) statement(s) for the most recent month<\/li>\n<li>If pregnant, proof of pregnancy<\/li>\n<li>Proof of rent\/mortgage and utility bills (electric, water, gas, etc) for the most recent month<\/li>\n<li>Proof of childcare expenses for the most recent month<\/li>\n<li>Proof of all medical expenses<\/li>\n<\/ol>\n<h3>How long does it take to complete the application process?<\/h3>\n<p>From the date your signed application is received: Health Insurance applications are completed within 45 days, or within 20 days if you are pregnant, or within 7 days if you are hospitalized. Cash Assistance applications are processed within 45 days. Food stamp applications are completed within 30 days or within 7 days if you have little or no income.<\/p>\n<h3>What is required of me to receive cash assistance?<\/h3>\n<p>Please see the <a href=\"https:\/\/www.azdes.gov\/cash_assistance\/\" target=\"_blank\" rel=\"noopener\">DES Cash Assistance<\/a> website for more information.<\/p>\n<h3>What happens if I fail to comply with the agreement for Cash Assistance?<\/h3>\n<ol>\n<li>The first month Cash Assistance will be cut 50%.<\/li>\n<li>After the second month, if noncompliance continues, Cash Assistance will be discontinued.<\/li>\n<\/ol>\n<h3>If my Cash Assistance is cut for noncompliance, will my Nutrition Assistance be increased?<\/h3>\n<p>No, Nutrition Assistance benefits will not be increased.<\/p>\n<h2>Child Care Assistance<\/h2>\n<h3>If I need child care assistance, what should I do?<\/h3>\n<p>Please see the <a href=\"https:\/\/www.azdes.gov\/childcare\/\" target=\"_blank\" rel=\"noopener\">DES Child Care Administration<\/a> website for more information on child care.<\/p>\n<h2>Child Support Enforcement<\/h2>\n<h3>What can I do if the non-custodial parent isn\u2019t paying child support?<\/h3>\n<p>Please see the <a href=\"https:\/\/www.azdes.gov\/az_child_support\/\" target=\"_blank\" rel=\"noopener\">Division of Child Support Services<\/a> website for more information.<\/p>\n<h3>What is an ATLAS number?<\/h3>\n<p>The ATLAS (Arizona\u2019s Tracking and Location Automated System) number is utilized to identify child support cases.<\/p>\n<h3>Who do I call for information on my account?<\/h3>\n<p>Both custodial and noncustodial parents can call the Child Support Services\u00a0information line at 602-252-4045 or 1-800-882-4151. A personal identification number and ATLAS number are necessary for specific account information (ie, payments, arrears, etc). A personal identification number (PIN) can be established during the initial call to the information line, provided that the ATLAS number has been provided.<\/p>\n<h3>How can I change my personal information (address, telephone number, etc) on my child support account?<\/h3>\n<p>You can change your personal information on the interactive voice response system, given that you have your ATLAS number and have set up a PIN number.You can call the response system at 602-252-4045 or 1-800-882-4151, 24 hours a day, 7 days a week.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":681,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-678","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/678","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/comments?post=678"}],"version-history":[{"count":11,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/678\/revisions"}],"predecessor-version":[{"id":9936,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/678\/revisions\/9936"}],"up":[{"embeddable":true,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/681"}],"wp:attachment":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/media?parent=678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}