{"id":724,"date":"2014-08-26T00:15:56","date_gmt":"2014-08-26T00:15:56","guid":{"rendered":"http:\/\/www.remedy5.com\/azo\/?page_id=724"},"modified":"2025-04-18T06:08:18","modified_gmt":"2025-04-18T06:08:18","slug":"healthcare","status":"publish","type":"page","link":"https:\/\/www.azoca.gov\/staging\/7968\/faqs\/healthcare\/","title":{"rendered":"FAQs &#8211; Healthcare Concerns"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling webLinks\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-overflow:visible;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-flex-start fusion-column-no-min-height\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:var(--awb-color5);\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;text-transform:capitalize;--fontSize:44;line-height:1.2;\">FAQs: Health (AHCCCS)<\/h1><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:var(--awb-color5);\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-1\"><h2><strong>Frequent Referrals<br \/><\/strong><\/h2>\n<p>Frequent Referrals for health insurance issues (AHCCCS)<\/p>\n<h3>Department of Health Services<\/h3>\n<ul>\n<li><a href=\"https:\/\/www.azdhs.gov\/vital-records\/birth-certificate\/\" target=\"_blank\" rel=\"noopener\">Department of Health Services (DHS) Office of Vital Records<\/a> &#8211; Find birth and death certificates (602) 364-1300<\/li>\n<li><a href=\"https:\/\/app.azdhs.gov\/ls\/online_complaint\/OnlineComplaint.aspx\" target=\"_blank\" rel=\"noopener\">DHS Licensing Complaints<\/a> &#8211; File a complaint against a medical facility (602) 364-2536<\/li>\n<li><a href=\"https:\/\/www.medicare.gov\/claims-and-appeals\/medicare-rights\/get-help\/ombudsman.html\" target=\"_blank\" rel=\"noopener\">Medicare Ombudsman<\/a> &#8211; help with Medicare issues call 1-800-Medicare or <a href=\"mailto:medicareombudsman@cms.hhs.gov\">medicareombudsman@cms.hhs.gov<\/a><\/li>\n<li><a href=\"https:\/\/www.acdl.com\/\" target=\"_blank\" rel=\"noopener\">Arizona Center for Disability Law<\/a> &#8211; resources and assistance for citizens with disabilities including serious mental illnesses<\/li>\n<\/ul>\n<h3>AHCCCS Division of Healthcare Services &#8211; Behavioral health system assistance<\/h3>\n<ul>\n<li>Clinical Issue Resolution Unit &#8211; State behavioral\u00a0health complaint assistance \u00a0602-364-4558 or 1-800-867-5808<\/li>\n<li>Office of Human Rights &#8211; Assistance to those with Serious Mental Illnesses (602) 364-4585 or (800) 421-2124<\/li>\n<\/ul>\n<h2><strong>Frequently Asked Questions<\/strong><\/h2>\n<h3>How can I make a complaint against a medical professional?<\/h3>\n<p>To file a complaint against a medical professional contact the board which issued the professionals license. To file a complaint against a doctor you would contact the Arizona Medical Board. To file a complaint against a dentist you would contact the Arizona Board of Dental Examiners. Etc. Please see the <a href=\"https:\/\/azdirect.azdoa.gov\/all.aspx\" target=\"_blank\" rel=\"noopener\">Arizona State Agency Directory<\/a> to find the contact information and website for the board you are looking for.<\/p>\n<h3>How do I make a complaint about a medical facility?<\/h3>\n<p>Medical facilities, such as hospitals, are licensed by the <a href=\"https:\/\/app.azdhs.gov\/ls\/online_complaint\/OnlineComplaint.aspx\" target=\"_blank\" rel=\"noopener\">Department of Heath Services<\/a>. They license the following facilities:<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><ul style=\"--awb-size:13px;--awb-line-height:22.1px;--awb-icon-width:22.1px;--awb-icon-height:22.1px;--awb-icon-margin:9.1px;--awb-content-margin:31.2px;--awb-circlecolor:var(--awb-color5);--awb-circle-yes-font-size:11.44px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\">\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Child Care Centers <\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Public Schools <\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Small Group Homes<\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Residential Facilities<\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Behavioral health residential facility <\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Assisted living center <\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Assisted Living home <\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\"> Adult foster care home <\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Adult day health care facility <\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Adult behavioral health therapeutic home <\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Children&#8217;s behavioral health respite home <\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Medical Hospitals <\/div><\/li>\n<\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><ul style=\"--awb-size:13px;--awb-line-height:22.1px;--awb-icon-width:22.1px;--awb-icon-height:22.1px;--awb-icon-margin:9.1px;--awb-content-margin:31.2px;--awb-circlecolor:var(--awb-color5);--awb-circle-yes-font-size:11.44px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default type-icons\">\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Hospice Centers <\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Home Health Agencies <\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Outpatient &amp; Recovery Care Centers <\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Physical &amp; Speech Therapists <\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Rural Health Clinics, &amp; Other Medical Facilities <\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Audiologists\/Dispensing Audiologists<\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Hearing Aid Dispensers<\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Speech-Language Pathologists<\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Nursing Homes <\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Intermediate Care Facilities for Developmentally Disabled (ICFMR)<\/div><\/li>\n<li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-medkit\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Midwives<\/div><\/li>\n<\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h3>How do I make a complaint about a long term care facility<\/h3>\n<p>Long term care facilities are also covered by the <a href=\"https:\/\/app.azdhs.gov\/ls\/online_complaint\/OnlineComplaint.aspx\" target=\"_blank\" rel=\"noopener\">Department of Heath Services<\/a>. You should also report abuse or neglect of vulnerable adults to <a href=\"https:\/\/www.azdes.gov\/daas\/aps\/\" target=\"_blank\" rel=\"noopener\">Adult Protective Services<\/a>. You can report abuse to APS at (877) 767-2385. You can also contact your <a href=\"https:\/\/www.azdes.gov\/daas\/aaa\/\" target=\"_blank\" rel=\"noopener\">local Long Term Care Ombudsman<\/a> to see if they can assist you in resolving the problem with the agency directly. If you are not satisfied with your regional long term care ombudsman, or are not sure which region to contact, you can contact the DES oversight office (602) 542-6446.<\/p>\n<h3>How do I contact a Long Term Care Ombudsman<\/h3>\n<p>The best way to reach a long term care ombudsman is to contact your local Area agency on aging. See below for links to the different regions. Also included is the best number to reach the long term care ombudsman for that region.<\/p>\n<p>In addition to the regional ombudsman, every state has a <a href=\"https:\/\/www.azdes.gov\/daas\/ltco\/\" target=\"_blank\" rel=\"noopener\">long term care ombudsman program administrator<\/a>. In Arizona, that administrator is in the Department of Economic Security (DES). The administrator oversees the regional programs around the state. This office can be reached at 602)542-6446<\/p>\n<p><a href=\"https:\/\/www.aaaphx.org\/\" target=\"_blank\" rel=\"noopener\">Region I: Maricopa County Area Agency on Aging<\/a><br \/>\n24hr Help Line: (602)264-4357 | (888)783-7500<br \/>\nswitchboard: (602) 264-2255<\/p>\n<p><a href=\"https:\/\/www.pcoa.org\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Region II: Pima Council on Aging<\/a><br \/>\nHelp Line: (520)790-7262 | Email: help@pcoa.org<\/p>\n<p><a href=\"https:\/\/www.nacog.org\/index.cfm?fuseaction=page&amp;page_id=5018\" target=\"_blank\" rel=\"noopener\">Region III (A): Apache, Coconino, &amp; Navajo (NACOG)<\/a><br \/>\nMain: (928) 213-5215<br \/>\nHelp Line: 1-877-521-3500 | (928) 213-5239<\/p>\n<p><a href=\"https:\/\/www.nacog.org\/index.cfm?fuseaction=page&amp;page_id=5018\" target=\"_blank\" rel=\"noopener\">Region III: Yavapai (NACOG)<\/a> (928) 649-3763<\/p>\n<p><a href=\"https:\/\/www.wacog.com\/senior_services.html\" target=\"_blank\" rel=\"noopener\">Region IV: Mohave (WACOG)<\/a> (928) 753-6247<\/p>\n<p><a href=\"https:\/\/www.wacog.com\/senior_services.html\" target=\"_blank\" rel=\"noopener\">Region IV (A): Yuma &amp; La Paz (WACOG)<\/a> (928) 217-7114<\/p>\n<p><a href=\"https:\/\/www.pgcsc.org\/ServiceLocator.asp\" target=\"_blank\" rel=\"noopener\">Region V: Gila &amp;Pinal<\/a> (520) 836-2758<\/p>\n<p><a href=\"https:\/\/www.seago.org\/?q=long-term-care-ombudsman\" target=\"_blank\" rel=\"noopener\">Region VI (A): S. Cochise County (SEAGO<\/a>) (520) 432-2528 ext. 206<\/p>\n<p><a href=\"https:\/\/www.seago.org\/?q=long-term-care-ombudsman\" target=\"_blank\" rel=\"noopener\">Region VI: Graham, Santa Cruz, &amp; N. Cochise; Benson &amp; Willcox (SEACAP)<\/a> (520) 432-2528 ext. 206<\/p>\n<p><a href=\"https:\/\/www.naaa.navajo-nsn.gov\/\" target=\"_blank\" rel=\"noopener\">Region VII: Navajo<\/a> (928) 729-4520<\/p>\n<p><a href=\"https:\/\/itcaonline.com\/\" target=\"_blank\" rel=\"noopener\">Region VIII: Inter-Tribal Council of AZ<\/a> (602) 258-4822<br \/>\nWhite Mountain Apache Tribe (928) 338-2553<br \/>\nHopi Tribe Office of Elderly Services (928) 734-355<br \/>\nPascua Yaqui Tribe (520) 879-5538<br \/>\nTohono O\u2019odham Tribe (520) 383-6000<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":681,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-724","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/comments?post=724"}],"version-history":[{"count":10,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/724\/revisions"}],"predecessor-version":[{"id":9276,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/724\/revisions\/9276"}],"up":[{"embeddable":true,"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/pages\/681"}],"wp:attachment":[{"href":"https:\/\/www.azoca.gov\/staging\/7968\/wp-json\/wp\/v2\/media?parent=724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}