We make government more responsive to the people of Arizona.

The role of the Ombudsman Office is to help people who are having a problem with an Arizona state agency, or who have a public records or open meeting law dispute with a state or local agency. We are an independent, apolitical agency that works directly for the State Legislature.

What We Do / Our Role

If you feel a state agency has treated you unfairly, or if you have disputes regarding public records or open meeting laws, you can turn to the Ombudsman – Citizens’ Aide.

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Filing a Complaint?

We offer objectivity to citizens when they think Arizona government has treated them unfairly. Read on to learn how we can help.

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Helpful Resources

Commonly requested web links, phone numbers and answers to frequently asked questions

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Ombudsman Law

The statutes and rules that apply to the Ombudsman Office are based in Arizona state law, as are the rules for open meetings and public records.

Arizona Title 41 Article 5

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News and Announcements

Now Available: Revised Open Meeting Law and Public Records Law Handbooks

The digital versions of our January 2023 Open Meeting Law and Public Records Law handbooks are now available.

January 5th, 2023|

The Public Record, September 2022 — Public Access Newsletter

The September 2022 edition of the Ombudsman -- Citizens' Aide's newsletter The Public Record is now available. The Public Record focuses on public records and open meeting law issues.

September 15th, 2022|

OCA Report of Investigation (Case #2106031) — Department of Economic Security

We investigated a complaint about DES that the agency did not provide a resident with her Unemployment Insurance tax records in a timely manner. The final report for OCA Investigation #2106031 is now available.

June 22nd, 2022|