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Arizona ombudsman

We make government more responsive to the people of Arizona

We help ensure that state agencies’ administrative actions are according to the law and are as reasonable, timely, and accurate as possible.

Information Resources

Make a Complaint

The Arizona ombudsman office serves as an independent and impartial intermediary to investigate and address complaints or concerns raised by individuals regarding a state government organization or institution.

How We Can Help

Services of the Arizona Ombudsman Office

Acts of State Agencies

We examine the administrative acts of most state agencies to assess fair and lawful compliance.

Administrative Acts of Most State Agencies

We work with impacted individuals to ensure that the agency is fairly complying with the law.

Public Access

Arizona law ensures public access to government information through public records and open meeting laws

Public Records and Open Meetings

The Ombudsman office provides scheduled training courses on Open Meeting Law and Public Records Law.

Child Safety (DCS)

The State of Arizona Ombudsman-Citizens’ Aide Office has access to all DCS records, with few exceptions.

Do you have a dispute with DCS?

After trying to resolve your dispute with DCS, you are unsuccessful, contact the State of Arizona Ombudsman-Citizens’ Aide.

Education ESAs

Arizona’s Empowerment Scholarship Accounts (ESA) offer families flexible education funds.

Empowerment Scholarship Accounts (ESA)

Students may use their ESA funds for expenses such as educational services, providers, curriculum, and expenses.

AZ OMBUDSMAN OFFICE ESTABLISHED

CASES RECEIVED IN CY25

AVERAGE CASES INITIATED FOR CITIZENS PER MONTH IN CY25

PUBLIC ACCESS TRAININGS PROVIDED IN FY25

News and Announcements

The Public Record, Winter 2019/2020 — Public Access Newsletter

marlo-r52023-02-23T02:45:42+00:00April 1st, 2020|

The winter 2019/2020 edition of the Ombudsman -- Citizens' Aide's newsletter The Public Record is now available. The Public Record focuses on public records and open meeting law issues.

Pending Public Access Legislation – UPDATE: SESSION ADJOURNED

marlo-r52023-02-23T02:46:10+00:00January 10th, 2020|

The Fifty-fourth Legislature has introduced a variety of public access legislation this session.

2019 Ombudsman Fiscal Year Report

Frank Rutledge2019-12-23T22:49:53+00:00December 23rd, 2019|

The Arizona Ombudsman-Citizens’ Aide Office’s Annual Report to the Arizona Legislature is now available. This report covers July 2018 through June 2019. https://www.azoca.gov/wp-content/uploads/Draft-FY19-Report-DEC-20-Final.pdf Find Past Reports The report includes information about our office, anonymous survey

VIEW ALL ANNOUNCEMENTS

If you are looking to file a complaint:

If you feel you have been treated unfairly by a state administrator, or if you find yourself in a disagreement or dispute with a state agency, department, board or commission, or if you have disputes with local government agencies regarding public access laws, you can file a complaint here on our website.

MAKE A COMPLAINT

Our office will follow up with you.